Research and solutions
for communication strategies
in risk and crisis.
Communication strategies support crisis management. Public sector organizations need to communicate and monitor before, during and after emergencies, but also seek to empower citizens by enhancing response abilities. We provide new knowledge that addresses current gaps in international research and open tools for public organizations.
Projects
The project Public Empowerment Policies for Crisis Management (PEP) will identify best practices in the community approach to crisis resilience, and give directions for future research and implementation, including the use of social media and mobile services, to further citizen response.
The project Developing a Crisis Communication Scorecard (CrisComScore) delivered an audit instrument and guides for communication strategies which will better prepare public authorities for the task of communication in crisis situations.
Terror Emergency Communication (TEC) is a research area investigated to further improve crisis communication in the case of CBRN terror crises. It provides advice for communication strategies in crisis situations caused by hazardous (chemical, biological, radiological or nuclear) materials.