Audit tool

The Crisis Communication Scorecard

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Developing a Crisis Communication Scorecard
Outcomes of an International Research Project 2008-2011 (Ref.)

Marita Vos, Ragnhild Lund, Zvi Rech and Halliki Harro-Loit (Eds)

Contents of the book sections:
  1. The Crisis communication scorecard:
    Supporting Emergency Management by Authorities
    Pauliina Palttala and Marita Vos
  2. Disasters, Crisis and Communication: A Literature Review
    Camillo Boano and Ragnhild Lund
  3. Best Practices in Crisis Communication: Theory and Praxis
    Zvi Reich and Daniella Korbas-Magal
  4. Exploring Media Relations between Spokespersons and Journalists During Crisis
    Zvi Reich
  5. Information Channels and Response Patterns in a Situation of Risk
    Halliki Harro-Loit, Triin Vihalemm and Kadri Ugur

Download ebook or order a printed copy from the University of Jyväskylä Bookstore. The book is found in the category of 'Communication' as well as by the title and the authors.

Research paper

Crisis Communication During a Water-Borne Emergency

Download the research paper.

Research paper

Psychological Reactions to Traumatic Events

Download the research paper.